Your Privacy Is Our Commitment
At bddk, the security and privacy of your personal information is our top priority. Read this policy to understand how we collect, use, and protect your data.
1. Introduction
This Privacy Policy ("Policy") is prepared and published by the bddk online gaming platform ("bddk", "we", "us"). By using bddk's website, mobile interface, or any related services, you are considered to have fully accepted the terms of this Policy.
We believe transparency is the foundation of trust. That is why this document is written in clear, plain language so you can understand what information we hold, why we need it, and how we keep it safe.
This Policy may be updated at any time. A notice will be posted on the website when changes are made. The latest version of the Policy will always be available on this page.
This Policy applies only to users accessing the bddk platform from Bangladesh. You retain control over your personal information — contact us for any request.
2. What Information We Collect
bddk collects only the information that is genuinely necessary to provide the service. We may collect the following types of information:
2.1 Information You Provide Directly
- Name, date of birth, and contact details (including email)
- Username and password provided when creating an account
- National ID card or passport details for identity verification
- Financial information — such as bKash, Nagad, or Rocket numbers, or bank account details
- Messages and information provided when contacting the support team
2.2 Automatically Collected Information
- IP address and device identifier
- Browser type, operating system, and screen resolution
- Service usage logs — which pages you visited, how long you stayed, which games you played
- Session data collected through cookies and similar tracking technologies
- Transaction history and account activity records
2.3 Information Received from Third Parties
For identity verification or fraud prevention purposes, we may occasionally receive limited information from trusted verification services or payment processors. In such cases, only the minimum information necessary for the specific purpose is collected.
3. How Your Information Is Used
bddk uses your information only for specific, legitimate, and fair purposes. There is a clear reason behind each use:
Account Management
Your information is used for registration, login, account verification, and security.
Financial Transactions
For processing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
Customer Support
Your information helps us resolve your complaints, questions, or requests accurately.
Security and Fraud Prevention
Data is analysed to prevent unauthorised access, fraud, and money laundering.
Service Improvement
Usage data is analysed to improve your experience.
Legal Obligations
Maintaining records necessary to comply with applicable laws and regulations.
Important: bddk never sells your personal information to advertisers or third parties.
4. Data Retention and Security
4.1 Data Retention Period
We retain necessary information for as long as your account is active. After account closure, certain data may be kept for a defined period to meet legal obligations, resolve disputes, or maintain service continuity. Once that period expires and there is no legal requirement to retain it, the data is securely deleted.
4.2 Technical Security
bddk applies industry-standard security measures to keep your information safe:
- SSL/TLS encryption — all data exchanged between your browser and our servers is encrypted
- Password hashing — no password is stored in plain readable form
- Firewalls and intrusion detection systems — to block unauthorised access
- Regular security audits and vulnerability testing
- Restricted access policy — only authorised staff can access the information they need
4.3 Your Responsibilities
Alongside our technical safeguards, you also play a role in keeping your account secure. Use a strong password, never share your password with anyone, and notify us immediately if you notice any suspicious activity.
5. Sharing Information with Third Parties
bddk does not generally share your personal information with third parties. However, limited data sharing may occur in the specific circumstances below:
5.1 Payment Processors
To complete financial transactions, we work through bKash, Nagad, Rocket, and bank channels. Only the minimum information necessary to complete a transaction is shared with these processors. These service providers are governed by their own privacy policies.
5.2 Legal Obligations
We may be required to provide certain information under a court order, a lawful request from a law enforcement authority, or applicable legal regulations.
5.3 Service Providers
We work with trusted partners for technical infrastructure or analytics services. These partners are contractually bound to protect the confidentiality of your information and may not use it for their own purposes.
We never sell or transfer your information to advertising agencies, data brokers, or any unrelated third party.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies. A cookie is a small text file stored on your device that helps improve the functionality of our site.
6.1 Cookies We Use
- Essential cookies: Required to keep login sessions active, verify security, and enable basic functionality. The site cannot function properly without these.
- Functional cookies: Remember your preferences such as language settings and display options.
- Analytical cookies: Analyse how pages are used to help improve the service.
6.2 Cookie Control
You can accept or reject cookies through your browser settings. Please note that disabling essential cookies may affect certain site functionality. See your browser's help section for more details.
7. Your Rights
You have certain fundamental rights regarding your personal information. bddk respects these rights and supports you in exercising them:
7.1 Right to Know
You have the right to know what information we have collected about you, where it is stored, and for what purpose it is being used. You can obtain this information through a written request.
7.2 Right to Correction
If any information stored in your account appears to be incorrect or incomplete, you may request a correction. We will verify and update it in a timely manner.
7.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, this request may not be fulfilled where legal obligations or ongoing disputes apply.
7.4 Right to Object to Processing
You may object to your information being used for a specific purpose. Upon receiving such a request, we will review it and inform you of the outcome.
7.5 How to Exercise Your Rights
To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible.
8. Protection of Minors
bddk is a gaming service intended only for individuals aged 21 and above. We do not knowingly collect information from any minor.
Age verification is in place during the account registration process. If a user registers with false age information, the relevant account and data will be immediately cancelled and deleted.
To learn more about the protection of minors, please visit our Responsible Gaming page.
9. International Data Transfers
Our server infrastructure may be located in various parts of the world. Even if your data is processed or stored outside Bangladesh, we ensure that appropriate contractual and technical safeguards are in place.
For international transfers, encryption and access controls are applied to keep your information protected to the appropriate standard.
10. Changes to the Policy
This Privacy Policy may be updated from time to time due to legal requirements, changes to the service, or changes in business circumstances.
For significant changes, we will post a notice on the website and/or notify you at your registered email. Continuing to use the service after the updated policy takes effect will be considered acceptance of the new policy.
For this reason, we recommend visiting this page regularly. For any questions about the history of the policy, please contact our support team.
11. Third-Party Services
bddk works with recognised game developers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, and NetEnt to provide game software on the platform. While these games are running, some game-related data may be sent to their servers, which is necessary for operating the specific game.
These third parties have their own privacy policies, for which bddk is not responsible. You are advised to read the relevant policy of each provider before using their services.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide assistance in Bengali and English 24/7.
Privacy Contact
When submitting a request to exercise your privacy rights, please include your account identifier (registered email or username) so we can resolve it quickly.